Refund policy

The Ommizon Refund Policy is designed to ensure a smooth, fair, and transparent shopping experience for all customers. If you are not fully satisfied with your purchase, you may request a refund under our established guidelines. Refund eligibility depends on the condition of the item, the reason for the request, and the time frame in which the claim is submitted. In most cases, customers can apply for a refund if the product arrives damaged, defective, incorrect, or significantly different from the description. To initiate a refund, simply contact our Customer Support team with your order details, photos, and a brief explanation of the issue. Once your claim is reviewed and approved, Ommizon will process the refund using your original payment method. Please note that certain items, such as personal care goods, intimate wear, perishables, or customized products, may not be eligible for refunds due to hygiene or manufacturing limitations. Additionally, refund timelines may vary depending on your bank or payment provider. At Ommizon, our priority is to protect customer rights and ensure a trustworthy shopping environment, and we are committed to handling each refund request with fairness, clarity, and professionalism.